I learned the NATO alphabet at fifteen, and it’s come in darn handy since. Airlines use it, military types, logisticians. It saves a lot of time. But apparently, it’s not used in call centers.
“Can you spell that?”
“Arr. Oh. En. Ron. RON.”
“Juan?”
“No. Ron. Ronald.”
“Mister Rommel?”
“Ronald.”
“Romald.”
“Not M as in Mike. N as in November.”
There is confusion on the line.
“I will spell it phonetically. Romeo. Oscar. N as in November. Alpha. Lima. Delta.”
“Romeo Oscar?”
“YES!”
“Romeo. Middle name Oscar, last name November?”
“No. First name Ron. Romeo, Oscar, then N as in . . .”
Image by Wavebreak Media. Inspired by November 2020 Remembered and a series of recent lengthy exchanges with call center operators.
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